[Answer ID: 10304]
I cannot access the shared folder.
Created 02/22/2011 11:01 | Updated 04/24/2014 09:06
There are some causes of not being able to access shared folders form your PC/Mac.
Causes and Countermeasures
| Cause 1: | The product is in EM mode. |
| Countermeasure 1: | Update the firmware. Click here for the details |
| Cause 2: | The settings have been changed. |
| Countermeasure 2: | Start NasNavigator2, and find this product to access shared folders. |
| Cause 3: | The product is not activating. |
| Countermeasure 3: | Turn on the power to work the product. The product might be in the standby because of the Auto Power Mode or Sleep Timer. |
| Cause 4: | It is not connected to the network. |
| Countermeasure 4: | Make sure your PC/Mac is connected to the product through network. |
| Cause 5: | Mac OS Device specific information is affecting the system. |
| Countermeasure 5: | Check the disk. When Mac is disconnected unexpectedly by such as a power failure, Mac OS database could be damaged and it can be the cause of disconnection. Go to the product settings, select [Delete Mac OS Device specific information] and check the disc. |
| Cause 6: | There is an error in the product. |
| Countermeasure 6: | See the error lamp and screen. Click here for the details |
Details
Products
OS / Hardware
Was this answer helpful?
Please tell us how we can make this answer more useful.